CLIENT CARE

Sadly for many companies the relationship between themselves and their rating specialists ends as soon as their properties have been assessed to see if long-term rates savings are possible. Unsurprisingly in these cases the client is left wondering if savings are in fact possible and confused about what happens next.

Thankfully with Ruddle Merz this is not the case. We believe that our clients are our most valuable asset, and in order to protect our investment in that asset, it falls on us to make sure you are informed of anything we are doing that may impact on the service we provide to you.

We work closely with our clients throughout the life of the five year rating list, ensuring that any changes in circumstances are highlighted as quickly as possible, allowing us to maximise any savings which may be applicable. To date we have identified hundreds of opportunities to make savings, which may otherwise have gone unnoticed by our clients.

Our newly formed Client Care team aims to contact each one of our clients at regular intervals, and the team is on hand to answer any queries you may have. More importantly, we must provide you with a means of telling us when things aren't quite right - other than the traditional way of just taking your business elsewhere!

With this in mind, we have a specially developed client feedback portal where we welcome your thoughts, suggestions and even complaints. Simply visit www.ruddlemerz.co.uk/feedback to leave your feedback and rest assured all comments will make their way to the Chief Executive's desk!