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2012-01-26 : VOA reshuffles in bid to improve efficiency

The Valuation Office Agency (VOA) has restructured in a bid to improve customer service.

In November 2011 the 21 Group Offices, which dealt with both council tax and business rates, were re-organized into 8 new Non-domestic Rates Units and 5 new Council Tax Units.

To support this change, the VOA has re-organised management structure so there is a separate Listing Officer for Council Tax and Valuation Officer for Non-domestic Rates at each Unit.

More information and contact details for each Unit can be found on the VOA's website at www.voa.gov.uk

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